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Draft. Terms awaiting approval.

Refunds and cancellation

This policy covers EcoShade subscriptions sold by ECOSHADE LLC, Tbilisi, Georgia: For farmers (B2C) at $15 and For organizations (B2B) at $300 per month.

Your subscription

  • The subscription is billed every month, in advance, to the card you paid with.
  • It renews automatically at the end of each billing period until you cancel.
  • Prices are set in US dollars and charged in Georgian lari (GEL) at the National Bank of Georgia rate on the day of payment.

How to cancel

You can cancel at any time, online, without giving a reason:

We confirm the cancellation by email within one business day. The cancellation takes effect at the end of the billing period you have already paid for: you keep access until then, and you are not charged again.

Refunds

  • First payment: if you cancel within 14 days of your first payment, we refund it in full.
  • Renewals: renewal payments are not refunded for the period already started, but you will not be charged again after you cancel.
  • Errors: if you were charged twice, charged after cancelling, or charged the wrong amount, we refund the incorrect amount in full.
  • Service failure: if EcoShade is unavailable for a substantial part of a billing period because of a fault on our side, we refund that period.

How refunds are paid

To request a refund, email support@ecoshade.org. We reply within 3 business days. Approved refunds are made by ECOSHADE LLC to the same card used for the payment, in the same currency. Your bank usually shows the refund within 5 to 10 business days. We do not refund in cash or to a different card.

Marketplace orders

EcoShade does not sell products from other sellers. There is no marketplace on ecoshade.org and no marketplace orders are paid through us, so there are no marketplace refunds to handle. If that changes, this page will say who refunds those orders and how before any are taken.

On your card statement

The charge appears as ECOSHADE LLC.

Questions: support@ecoshade.org · All contact details